Shipping policy

Thank you for shopping with AQUA Roche Store, operated by "Al Karmel Company for the Development and Manufacture of Detergents, Disinfectants, and Cosmetics". We are proud to deliver our products to customers across the Hashemite Kingdom of Jordan.

Delivery Coverage
We deliver to all major cities and towns across Jordan, including Amman, Irbid, Zarqa, Aqaba, and more. Remote areas may require additional delivery time.

Shipping Fees
Free Delivery on all orders equal to or above 50 Jordanian Dinars (JOD).

Flat Rate Delivery Fee of 3 JOD on orders below 50 JOD.

Delivery Timeframe
Next-Day Delivery for most orders placed before 3:00 PM (Jordan local time).

Orders placed after 3:00 PM will be delivered within 1–2 business days.

Order Tracking & Communication
After placing your order, you will receive a confirmation via Email or WhatsApp. Our local delivery team will contact you prior to delivery to ensure a smooth process.

Issues or Support
For any delivery-related concerns or questions, please contact our Jordan support team:

Email: support@alkarmelindustries.com

Notes
Deliveries are made Saturday to Thursday, excluding official holidays.

Please provide accurate address details and ensure your phone is reachable.

If the courier is unable to contact you or deliver, we will coordinate a second attempt or alternative arrangements.