Refund policy
Return & Refund Policy
At Al Karmel Company for the Development and Manufacture of Detergents, Disinfectants, and Cosmetics, your satisfaction is our priority. While we strive to ensure that all our products reach you in perfect condition, we understand that sometimes issues may arise. Please read our policy carefully to understand how we handle refunds.
Returns
Due to the nature of our products, we are unable to accept returns. This is primarily for hygienic, safety, or product preservation reasons. We encourage you to read the product descriptions carefully and reach out to us with any questions before making a purchase.
Refunds (If Applicable)
We offer refunds only if the item(s) you received are defective or damaged.
To be eligible for a refund:
You must notify us within 3 days of receiving your order.
You must provide clear photo or video evidence showing the defect or damage.
The item must be unused and in its original packaging.
Once your claim is reviewed and approved, a refund will be issued to your original method of payment within 7-10 business days.
How to Request a Refund
To request a refund, please contact us at: info@alkarmelindustries.com
Include the following in your email:
- Your order number
- A brief description of the issue
- Attached photos or video evidence of the defective item
Exceptions
Refunds will not be issued for:
- Change of mind
- Incorrect use or damage caused after delivery
- Items reported after 3 days of delivery